Effective date: January 1, 2026
Last updated: April 30, 2026
Nelson Brook Pte Ltd ("Nelson Brook", "we", "us") operates the website nelsonbrook.com. This Privacy Policy describes how personal data is collected, used, and protected when you visit this website.
1. Data Collection
We may collect the following categories of personal data:
- Contact form submissions: name, email address, phone number, and message content submitted through the enquiry form on the home page.
- Automatically collected data: IP address, browser type, operating system, referring URL, pages viewed, and timestamps. This data is collected through server logs and cookies.
2. Purpose of Data Collection
Personal data is used for the following purposes:
- Responding to enquiries submitted through the contact form
- Analysing website traffic to improve content and user experience
- Ensuring the security and proper functioning of the website
3. Cookies
This website uses cookies — small text files stored on your device — for the following purposes:
- Essential cookies: required for basic site functionality, including remembering your cookie preference.
- Analytics cookies: used to understand how visitors interact with the site. These cookies collect aggregated, anonymous data.
You may accept or reject non-essential cookies through the cookie banner displayed on your first visit. You can also manage cookies through your browser settings at any time.
4. Data Sharing
We do not sell, rent, or trade personal data to third parties. Data may be shared with:
- Hosting and IT partners who process data on our behalf under contractual obligations
- Law enforcement or regulatory authorities when required by law
5. Data Retention
Contact form submissions are retained for up to 24 months after the enquiry is resolved. Server logs are retained for up to 12 months. After the retention period, data is securely deleted.
6. Your Rights
Under Singapore's Personal Data Protection Act 2012 (PDPA), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for data collection (which may affect our ability to respond to enquiries)
To exercise these rights, contact us at privacy@nelsonbrook.com.
7. Security
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. However, no method of electronic transmission or storage is completely secure.
8. Third-Party Links
This website contains links to external sites (government agencies, cycling organisations, retailers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.
9. Changes to This Policy
This Privacy Policy may be updated periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related enquiries:
Nelson Brook Pte Ltd
71 Robinson Road, #14-01, Singapore 068895
Email: privacy@nelsonbrook.com
Phone: +65 6223 4718